6 message types
Follow-up, review request, thank you, estimate nudge, appointment confirmation, weather rescheduling.
AI Suite
AI Customer Messages
One-click follow-ups, review requests, and thank-you emails — drafted in your brand voice from the job data.
Available on the Pro plan and above.
The problem
Following up with customers is the easiest task to skip and the most expensive to skip. Manual messages get postponed; pre-canned templates feel transactional and customers ignore them.
What Stelid does
AI Customer Messages drafts personalised follow-ups, review requests, status updates, and thank-yous from the job context. Each message is in your brand voice, references real job details (the work performed, the technician, the date), and arrives ready to send with one tap.
Capabilities
What you actually get.
Brand voice control
Pick warm / professional / brief — the AI matches.
Real job context
References the work performed, technician name, and date — never generic.
SMS or email
Same draft renders in both channels with appropriate length adaptation.
Send-time optimisation
Default sends at the time of day customers are most likely to engage.
Article 50 disclosed
Customer-facing AI messages are tagged in the audit trail; you can choose to disclose to customers in the message itself.
FAQ
Questions, answered.
- Up to you. The default doesn't disclose in the message body; turn on the disclosure footer at /settings/ai-transparency if you want to.
- Yes — every draft drops into the standard composer. Edit, send, done.
- Automatable per-job-type at /settings/automations. Each request is still individually drafted, never templated.
Ready when you are.
7-day free trial on every paid plan — ai customer messages is one of the things you get. Cancel anytime before billing starts.