How does the AI Receptionist handle emergency calls?

It picks up 24/7, quotes from your after-hours pricebook (different rates allowed), books the next available tech, and dispatches a push notification with GPS coordinates. Full transcript audited.

Can I track master key system records securely?

Yes — encrypted JSONB store with admin-only RLS. Bitting codes never appear in the field app; only the issuing locksmith sees them.

What about ID verification for after-hours work?

On-site photo capture of customer ID + signature; both stored to the job record with audit trail. Local jurisdiction rules vary on retention — admin-configurable.

For locksmiths

Field service software for locksmiths.

Mobile-first dispatch, key duplication tracking, master key system records, and 24/7 AI receptionist for emergency lockouts.

Get Stelid for Locksmiths See all features

Why generic doesn't cut it

Emergency lockouts are time-sensitive and often happen out of hours. Generic field-service apps don't handle the after-hours intake well, and key system records are usually scattered across paper notebooks and spreadsheets.

What ships out of the box

Lock cylinder type registry, master key system records (MKS / GMKS), key duplication tracking with audit trail, 24/7 AI receptionist for emergency lockouts, GPS-stamped completion photos, security audit checklists.

Trade tools

Built for the way locksmiths work.

Pick up to 5 to surface in your sidebar. The rest stay one click away.

Lock cylinder type reference
Master key system register
Key duplication audit log
Bitting and pin code archive
Lock change-out checklist
Security audit forms

A day with Stelid

What the workflow actually looks like.

3am lockout call → AI Receptionist takes the inbound, quotes from your after-hours pricebook, books the soonest available technician → tech receives push notification with deep link to the job + GPS navigation → on-site, photo evidence capture and customer ID verification → completion checklist + signature → invoice + Stripe payment link before the tech leaves the property.

Customer touches the AI receptionist or books online.
Job lands on the dispatch board with crew workload visible.
Field worker captures GPS-stamped photos + clock-in.
Invoice generates, syncs to accounting, payment link sent.
Customer reviews you, automation requests the next service.

FAQ

Questions locksmiths ask.

It picks up 24/7, quotes from your after-hours pricebook (different rates allowed), books the next available tech, and dispatches a push notification with GPS coordinates. Full transcript audited.
Yes — encrypted JSONB store with admin-only RLS. Bitting codes never appear in the field app; only the issuing locksmith sees them.
On-site photo capture of customer ID + signature; both stored to the job record with audit trail. Local jurisdiction rules vary on retention — admin-configurable.

Try Stelid free for 7 days.

Pick locksmiths when you sign up — the trade preset configures everything. Cancel before day 7 and you won't be charged.

See pricing